FAQs

Payment

We accept PayPal / PayPal Express
PayPal Express is the faster, safer way to make an online payment
Paying at PayPal Without a PayPal Account

✔ How to Pay with PayPal with and without an Account: Click

Shipping

   - Shipping destinations:

Ship from South Korea
We ship Worldwide
All shipping - Tracking number attached: Track Your Order

   - Carrier: FedEx or Postal

Expedited: FedEx Express/Postal EMS(Express Mail) service.
Standard: Postal e-Packet(Small) or Air Parcel(Large) Service.
We do not ship on weekends and holidays.
We only ship to the shipping address as shown on order detail page.

   - Shipping cost:

Full price will be displayed at checkout.

Delivery Times

We generally use FedEx Express or Postal Service.
Orders will be shipped from South Korea.

Normally ships out the item within 24 business hours(1 business day) after receiving a cleared payment. Shipping time might vary depending on location, shipment method and other factors.

Standard Shipping orders generally take 12 - 18 business days to be delivered via Postal Service & we ship within same 1 business days.
Expedited Shipping orders generally take 5 - 7 business days to be delivered via FedEx & we ship within same 1 business days.
Express Shipping orders generally take 1 - 4 business days to be delivered via FedEx & we ship within same 1 business days. 

Import Taxes

   - Taxes:

Please be aware that International orders may attract an additional cost for import taxes upon receipt.

We are Not responsible for any applicable customs charge, taxes and duties.
Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers. 'Our Stores' cannot make any guarantees or estimation on whether any shipments will or will not be required to pay customs-related levy.  

International taxes might be applied depending on your country's taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

Returns and Refunds

Your 100% satisfaction is important for us.
We offer a 60-days Return & Refund Policy.

If a product gets damaged or was faulty upon a delivery - We offer 100% refund.
Timing: we have a 60-days Return & Refund Policy, since your purchase.
To be eligible for a return, goods must be unopened, unused, undamaged.

For returns, please email help@korade.com with the subject 'Returns' and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Orders Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will dispatched your package within 1 business days.

Our support team is always happy to guide you at any step! 

✔ Library of other most important Q/A

Where customers can track their orders?
How can an order be cancelled? 
Can a loyal customer get a discount?
Customs fees and/or taxes for international orders?
Is it possible to change the order and how it can be done?
How to take care about XX item?
If customer received only part of the whole order, what should be done? 
When is the next promotion?
Privacy policy?

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If you have any kind of question,
Please email to us and we will be happy to help you!

Contact us